Order Management

Place An Order

• When And How Will I Receive My Order?
• What Happened After I Have Placed An Order?
• I Have Received An “Order Unsuccessful” Email. What Has Happened?
• Can I Purchase Bullion On Behalf Of Someone Else?

Order Confirmation

• Will I Receive An Order Confirmation?
• I Did Not Receive My Confirmation Email. What Should I Do?
• Why Have I Not Received My Order Confirmation Email?
• Can I Request Changes After Receiving My Confirmation Email?

Order Processing Timeline

• How Long Does It Take For My Order To Be Ready?

Collection And Delivery Options

• When Can I Receive My Order?
• Can I Reschedule My Collection Date?
• Where Are Your Lion Bullion Collection Points?
• Can I Authorised Someone To Collect My Order On My Behalf?
• Can I Change My Collection Location After Ordering?

Missed Collection And Delivery

• What Happens If I Miss My Collection Appointment?
• Will Additional Charges Apply?
• How Long Will My Order Remain In Vault Storage If Uncollected?

Order Amendments And Cancellations

• Can I Change Or Cancel My Order After Submission?
• Why Are Cancellations Not Allowed?
• Can I Exchange Or Return My Bar?
• Why Does My Bullion Bar Have Minor Scratches, Dents, Or Marks?
• Are Minor Surface Variations On The Bullion Or Its Packaging Eligible For Exchange Or Replacement?
• What If I Am Not Satisfied With The Condition Of My Bar?