An “Order Unsuccessful” email may be triggered due to one or more of the following reasons:
- Temporary connectivity or network issues during checkout
- A brief system or browser interruption at the point of purchase
- A timeout in the payment processing system
- The checkout session expiring due to inactivity
- Payment authorisation not being fully completed by the issuing bank
- Security concerns
- Bank-specific restrictions, including transaction limits or other controls
If the issue persists, we recommend checking with your bank or trying again with a stable connection. You may contact Lion Bullion at lionbullion@singaporemint.com.sg for further assistance.