There are several reasons why you may not have received your confirmation email:
- Order verification is still in progress
Order confirmation emails are sent only after we have verified the order and payment details. This may take up to 4 business days, excluding weekends and public holidays. - The email has been filtered into your spam or junk folder
Some email providers may automatically filter system-generated emails. Please check your Spam or Junk folder. - Email service provider filtering or blocking the email
Certain email providers may block or filter automated emails, preventing them from reaching your inbox. Similar issues have been observed with some providers. - Order or payment was not successfully completed
If the payment was unsuccessful or the order was not submitted successfully, a confirmation email will not be generated.
What Should I Do?
- Check your Spam or Junk folder.
- Confirm that more than 4 business days have passed since placing the order.
- Search your mailbox for emails from Lion Bullion: donotreply@singaporemint.com.sg
- Contact Customer Support with your order number, name, and email address if you still cannot locate the confirmation email. Our team will be happy to assist.