Yes, you may reschedule your collection date by contacting us via email at lionbullion@singaporemint.com.sg or by calling +65 6566 2626 (Monday to Friday, 8:30 AM – 4:30 PM). Please note that rescheduling is subject to slot availability.
Due to the high value of Lion Bullion products and the security measures required, orders that are not collected within the allocated collection period will be transferred to secured vault storage.
Please note that vaulting fees will apply for the duration the items remain in storage.
To avoid additional charges, customers are strongly encouraged to contact us as early as possible to arrange a new collection date.
When contacting us, please provide the following details:
- Order Number
- Preferred Collection Date
- Preferred Collection Point
Kindly allow up to four (4) business days for us to make the necessary arrangements and confirm the revised collection details.