General Enquiries

Getting Started

• How To Navigate Your Website?
• How Do I Get Started?
• Who Can Buy From Lion Bullion™?
• What Information Do I Need To Create A Lion Bullion Account?

Identification, Verification And Data Protection

• Can I Purchase Bullion On Behalf Of Someone Else?
• Why Do You Require Singpass And My NRIC Or FIN To Make A Purchase?
• Why Do I Need to Verify My Identity Before Purchasing Bullion?

Account Management

• Can I Bypass OTP Code Authentication?
• I Have Lost Access To My Registered Email Account. How Can I Change My Login Email Address?
• I Did Not Receive My OTP Code. What Should I Do?
• How Can I Change The Registered Mobile Number That Is Link To My Account?

Price Alert

• How Can I Use The Lion Bullion Price Alert Function? (Step-by-step Guide)
• Can The Price Alert Function Automatically Execute A Buy Or Sell When My Target Price Is Reached?
• Can I Receive Price Alert Notifications Via SMS?

Troubleshooting

• I Did Not Receive My OTP Code. What Should I Do?
• Why Have I Not Received My Order Confirmation Email?
• Why I Am Not Able To Sell Back On The “Vault Ownership” Page?
• I Have Received An “Order Unsuccessful” Email. What Has Happened?